What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect your information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect this type of information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose your personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For specific applications of the Website, the user will expressly be requested to register and to provide certain personal data such as name, address and business address.
Purpose of the processing of personal data
The personal data are necessary for the proper and smooth functioning of the application, for drawing up statistics, for improving the services and for the prevention of abuses.
Processing of personal data and persons who have access to the processed data
The processed data will be saved on the files of Flame Guard USA, LLC (hereinafter called “FGUSA”). The data will only be processed to the extent that the processing is necessary for the purposes mentioned above.
The personal data will not be sold or transmitted to third parties nor be published.
FGUSA reserves the right to use the data or to publish them if this is necessary to safeguard the integrity of the Website, if this is required by law, if the processing of the data is vital for the visitor, if the processing is necessary to perform a task in the public interest or if the processing is necessary to safeguard a legitimate interest.
The rights of the visitors with regard to the collected data
In accordance with the law of 8 December 1992 on the protection of privacy, the user has the right to check and correct his/her data. The law on the GDPR (General Data Protection Regulation) gives you the right to remove your personal data, to limit its usage and the transferability to the extent that the applicable regulations provide for this.
The collected data will not be used for marketing.
How do we communicate with our visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
A cookie is a small text file placed on the hard disk of the computer of the user of a website.
There are, simply put, two types of cookies: functional cookies and tracking cookies.
Functional cookies remember for example the choice of language or the completed fields of a form. This way the user does not need to input this again next time he visits the website.
Tracking cookies collect information about browsing habits of the user. Within this group another distinction should be made between direct or 1st party tracking cookies and indirect or 3rd party tracking cookies. Direct tracking cookies are for example used for statistical purposes or to determine whether the user can easily find his way around the website. Indirect tracking cookies on the other hand are usually used by advertisers to show ads tailored to the specific browsing profile of the user.
The Website only uses only functional cookies and direct tracking cookies. These cookies are intended to optimize the use of the Website, to remember technical choices made by the user, to keep statistics, to improve the provided services and to identify any errors in the Website.
As a cookie file is placed by the website on which the user is surfing and accepted by the browser with which the user is surfing to the website, the user can accept or reject cookies by adjusting the browser settings. The help function of your browser explains how you can change the browser settings.
The user can choose to accept all cookies, to reject indirect tracking cookies or to reject all cookies. The user can set the browser settings so that he/she will receive a notification each time a cookie is activated.
The user should keep in mind that by rejecting technical cookies, some features of the Website will not work anymore.
4 Hillside Dr., Units A&B
Lake Barrington, IL 60010
Tel: (855) 377-2100 or (815) 219-4074